Shipping policy
SHIPPING POLICY — Veloura
Last updated: September 2026
Thank you for shopping with Veloura. We are committed to delivering your beauty and wellness products in a timely and reliable manner.
Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.
Domestic Shipping (United States) We offer Standard and Express shipping for US orders.
- Standard Shipping: 5–8 business days
- Express Shipping: 2–3 business days
Shipping rates are calculated at checkout based on your order and location.
International Shipping We ship worldwide. International orders are delivered via our standard carrier and typically arrive within 7–21 business days depending on destination and customs processing.
Free international shipping is available on qualifying orders. Delivery times may vary due to customs clearance, which is outside our control.
Customs & Import Duties International customers are responsible for any customs fees, import duties, or taxes charged by their country. These charges are not included in your order total and are collected by your local customs authority.
Order Tracking Once your order ships, you will receive a tracking number via email. You can use this to monitor your delivery status.
Lost or Delayed Packages If your package is significantly delayed or appears lost, please contact us at velourarose2@velourarose.com and we will work with the carrier to resolve the issue.